At Men’s Clinic Group, we recognize that sexual health and wellness are deeply personal and sensitive. We are committed to protecting your privacy in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 of India. This policy explains how we collect, use, and safeguard your personal and health-related information.
1. Information We Collect
We collect only the minimum data necessary to provide effective clinical care. This includes:
- Personal Identity Data: Name, age, gender, and contact details (mobile number, email) provided when you book an appointment.
- Health and Clinical Data: Medical history, symptoms, diagnostic reports (e.g., Hormone Labs, Semen Analysis), and consultation records.
- Technical Data: IP address, browser type, and location data collected via cookies when you visit our website for the purpose of improving user experience.
2. Purpose of Data Processing
Your data is processed only for the following specified purposes:
- To schedule and manage medical consultations and surgical procedures.
- To provide personalized medical advice and evidence-based treatments.
- To communicate important health updates or appointment reminders via WhatsApp or SMS.
- To comply with statutory clinical record-keeping requirements.
3. Explicit Consent and Confidentiality
In accordance with Indian law, we obtain explicit, informed consent before collecting or sharing your health data.
- Confidentiality: We maintain a “wall of privacy” for our patients. Your sexual health records are held in a dedicated service and are not shared with your General Practitioner (GP), insurance providers, or family members without your specific written authorization.
- Withdrawal: You have the right to withdraw your consent for data processing at any time, which will result in the cessation of our services for your specific case.
4. Data Sharing and Disclosure
We do not sell or trade your personal information. We only share data with authorized third parties under strict confidentiality agreements for:
- Diagnostic Services: Sharing samples/details with accredited labs for testing.
- Legal Requirements: If mandated by a court order or government health authority.
5. Data Security and Storage
We implement high-level security safeguards, including:
- Encryption and Multi-Factor Authentication (MFA) for all digital health records.
- Role-Based Access Control: Only your treating physician and authorized clinical staff can access your medical file.
- Retention: We retain inpatient records for five years and outpatient records for three years, after which they are securely deleted or anonymized.
6. Your Rights as a Data Principal
Under the DPDP Act, you have the right to:
- Access: Request a copy of all personal and medical data we hold about you.
- Correction: Ask us to update or correct inaccurate or incomplete health information.
- Erasure: Request the deletion of your data once the purpose of treatment is fulfilled, subject to legal record-keeping limits.
7. Grievance Redressal
If you have concerns regarding your data privacy, you may contact our Data Protection Officer (DPO):
- Email: info@mensclinicgroup.com
- Phone: +91-8897855855
- Address: Kukatpally / Kothapet, Hyderabad.